Claiming JobSeeker Payment (JSP) 001-19051501

This document discusses how a person can claim JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers need to declare as soon as possible online through the Services Australia website.

To get approved for JSP an individual need to:

– be of qualifying age for JSP
– meet Australian house requirements for JSP
– be unemployed, and
– looking for work and happy to take part in activities that increase their opportunities of finding a task, or
– not able to work, study or try to find work due to medical condition, illness or injury, or
– used or studying full-time and are not able to carry out these due to a medical condition, illness or injury and have a job or research study to go back to

If the consumer has actually suggested they are not able to work due to a short-lived inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers declaring JSP

A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours per week, job and
– their income falls below the test cut-off

For instance, a self-employed DSP consumer is still working 30 hours per week, but their earnings has lowered. See Rates and Thresholds.

In all cases, examine if the client is qualified to have their DSP reinstated before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they end up being certified they must supply their savings account balances, evidence of earnings and employment separation information.

Customers can start an early claim online. They will be able to complete Your individual information, Your circumstances and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the client will have less concerns to answer in the online claim.

Customers can not complete Review and Confirm, Next steps or submit the claim online till within 2 week of being eligible for JSP. They will get a suggestion notification 14 days before the eligibility date.

An apprehended individual may lodge a claim approximately 3 weeks before release from jail. These claims are ruled out early claims as the customer is certified however not payable when they declare.

Customers moving from an existing earnings assistance payment can lodge an early claim approximately 28 days before the date of credentials.

Online claims

Customers need to create a myGov account and link their Centrelink online account to it.

Once the client has connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:

– indication in to myGov and gain access to their connected Centrelink online account
– guarantee their individual information are appropriate. From the menu, pick the My details > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a lowered concern set as part of their online claim if they are:

– presently in invoice of an earnings assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a task exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing certification for their present payment.

The job will permit the client to carry out a streamlined claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers deemed not able or inappropriate to complete an online claim or nominees. ACC needs to also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the customer can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a consumer begin a claim which can then be completed by the consumer in their Centrelink online account

Remote customers

If the client resides in a remote location and generally uses an agent, Remote Service Centre, or phone to do business and is not able or inappropriate to finish an online claim, the client ought to be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for determined remote customers.

The client should have:

– the remote sign revealing on the Customer Overview, job or
– a residential address in a remote location

To inspect the address remains in a remote area:

– search the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with candidate plans

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, use an online claim initially. If they decrease the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.

If a nominee is claiming on behalf of an individual, motivate the candidate to help the person claim JSP utilizing the person’s Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it might not be reasonable for a customer to finish all Required jobs prior to sending their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have paused all Moving to a Location of Lower Employment Prospects (MALEP) assessments.

If the customer has moved address within the previous 26 weeks, Services Australia need to identify if they have actually lowered their employment prospects by transferring to a brand-new area.

If this holds true, job the Service Officer need to examine a possible MALEP employment related exclusion period.

Unemployed due to a voluntary act or misconduct

If the client has actually voluntarily left work or job been dismissed due to misconduct in the 12 weeks prior job to claiming, a joblessness failure or a Joblessness Non-Payment Period (UNPP) may have taken place.

Do not create compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is gotten to determine a non-compliance event has occurred.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task hunters are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are qualified for a recommendation to a Workforce Australia or other expert company, will have an initial consultation scheduled during the Participation Interview. Attending this first provider consultation is referred to as the job hunter’s RapidConnect requirement.

For the most part, conference RapidConnect requirements will identify the start date of the task candidate’s earnings assistance payment. Note: this undergoes task candidates fulfilling any waiting periods and qualification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task applicants to the Workforce Australia online work service. This omits job candidates living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been receiving an income support payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will immediately compute this and apply the appropriate rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may present to customers during their online claim. Employer information, name and ABN, will exist to the customer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to confirm the employer within the claim. If a consumer validates the employer, when on payment, STP pre-filled income will exist to the consumer when they report. If the client does not validate the company, as soon as on payment, the STP employer may provide to the customer again when they report.